Return Policy
At Jobmaster Magnets, we pride ourselves on getting our customers the correct magnet. It can be difficult to choose the proper material for your project, so we urge you to contact us if you have any questions before you buy. Magnets are unfamiliar to most customers and we are here to help.
In the event something does not go as you wished – returns and refunds are as follows:
Magnets may be returned for refund or replacement under the following conditions;
- incorrect part shipped
- damaged in shipping
- defective material
Return request must be submitted within 7 days and a Return of Materials document will be generated.
Shipping instructions will be included with the document.
Magnets may be returned for a partial refund under the following conditions;
- customer error
Return request must be submitted within 7 days and a Return of Materials document will be generated.
Return shipping will be the responsibility of the customer.
Restocking charges of 15% will apply to unused and undamaged returned materials.
No returns are accepted on the following products;
- electromagnets
- laminated materials (flexible strip with adhesive)
- cut to length materials (flexible, sheet)
- broken, chipped due to handling
- custom products
If you have any questions, feel free to contact us at [email protected] or call (905) 337-8500.
